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About Direct Quality Auto Glass: Your Trusted Windshield Experts

auto glass shop san bernardino california
Raul plascencia master auto glass technician for direct quality auto glass.

Our Story

Direct Quality Auto Glass was established in 2011 by Raul Plascencia, the owner and operator of this small yet globally recognized business. Our family-owned auto glass shop has participated in an annual competition called "Auto Glass Week." This event takes place once a year and brings the best auto glass shops and technicians from around the world to compete for the title of "world's best auto glass technician."

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In 2016, we recognized that there was a major problem in the auto glass industry with "faulty windshield replacements." We realized that a windshield was not just something that protected you from the wind but rather the windshield was a structural part of the vehicle. When we found out that a proper windshield replacement can save your life in a rollover accident and a front-end collision, our mindset changed, and we wanted to be the very best auto glass shop in our city to provide safe and proper windshield replacements.

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As time went by we went from being the best in the city to the best in San Bernardino County. The county of San Bernardino is one of the largest counties in the United States. Our goal is to be the best in our state by providing high-quality windshield repairs, replacements, sunroof repairs, sunroof replacements, Adas calibrations, and power window repairs. 

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We may have a lot on our plate to reach these goals, but our family-owned business already has some of the best-recognized technicians working there. 

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We really love our business, our customers, whom we see as family and friends, the vehicles that come in, and even the challenges of running a premier automotive glass center.

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Direct Quality Auto Glass of San Bernardino, CA, promises to treat your vehicle like one of our own. We dedicate time to proper repairs and quality workmanship. Due to a controlled environment, we always recommend dropping off your vehicle at our shop location. If you need Mobile services we can also accommodate that for you.

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Thank you for reading; we hope to hear from you and help you with any of your Automotive Glass needs.

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  • Are you Certified to service windshield repair and windshield replacement in san bernardino county?
    Yes, We are the only true certified shop that is register with the Auto Glass Safety Council and the National Windshield Repair Association. We repair and replace auto glass based on the safety standards in the united states of america. We are the only shop with Master auto glass technicians. Neither local auto glass shops or safelite meet these standards at the moment, Only Direct Quality Auto Glass
  • Does a crack on a windshield need to be repaired or replaced?
    If the crack or chip in the windshield is small, it can probably be fixed. But if it's big, especially in the driver's view, it's safer to get the whole windshield replaced. Legally a chip no bigger than 1 inch can be repaired by the drivers view, only 2 repairs 4 inches away are repairable legally. If the crack is spreading a lot or if its flexing making the windshield weaker, it has to be replaced. It's best to ask Direct Quality Auto Glass over the phone or in person. We are your auto glass professionals, We will help you to figure out what to do.
  • Is windshield replacement covered by insurance? What is the claim process?
    If you have a low comfortable comprehensive deductible then your insurance company will cover the Windshield replacement at the cost of your deductible. We strongly recommend calling your insurance agent and tell them how the windshield broke with a time and date. The insurance agent will try to steer you to using Safelite for windshield repair or replacements, By law you have the right to chose any shop of your choice. When you call and request Direct Quality Auto Glass they will approve the work order and we will be in contact with you to schedule an appointment either the same or next day.
  • How long does a windshield replacement take?
    Every make and model have different installation times. On average a Proper and professional installation done by us here at direct quality auto glass takes about 2 hours. We make sure to properly remove the Cowl, wipers and other trims for a safe windshield replacement. If your vehicle is equipped with ADAS systems (lane departure camera) We always require an extra hour for a proper calibration.
  • Can a small chip or crack in the windshield be repaired, or does it need to be replaced?
    A small Windshield Rock Chip is repairable as long as the chip is not near the drivers sight of view or at the black band surrounding the windshield. Small Windshield Cracks are repairable, Here at direct quality auto glass we only repair up too 5 inches of length.
  • Does AAA cover Windshield Replacement?
    Yes, they do cover it. It all depends on the comprehensive deductible that you have. For instance, if your deductible is $500 but the cost of replacing your windshield and calibration is $1250, it would be advisable to use your comprehensive deductible. This way, you will only need to pay $500 to the auto glass shop and your insurance will cover the remaining amount. Your insurance rate is unlikely to increase as you were not at fault for the broken windshield in most cases. If your Windshield replacement is under the cost of your comprehensive deductible then we do not recommend using your insurance. The less you report the better to insurance companies.
  • How long does it take to replace the windshield?
    The time required for replacing a windshield usually depends on various factors. These factors include the type of vehicle, the specific windshield technology, and the conditions in which the replacement is being carried out. The windshield technology can include rain sensors, lane departure warning systems, or heads-up displays. The conditions such as temperature and humidity can also affect the adhesive curing times. On average, a windshield replacement that involves several technology factors takes around three hours to complete. This duration includes the time required for safe drive away, calibration, cleaning, and inspection.
  • How long to leave tape on after windshield replacement?
    The duration for which you need to keep the tape on your new windshield may vary depending on various factors such as the type of urethane adhesive used, the weather conditions, and the instructions provided by the person who installed the windshield. Our installations usually come with a 30-minute urethane kit, and we typically advise customers to leave the tape on for an hour.In the case where a 3-hour urethane was used, we strongly advise leaving the tape on until the next morning.
  • How often should I replace my windshield wipers?
    It is recommended to replace your windshield wipers every six to twelve months, depending on their condition and usage. The actual frequency of replacement can vary based on factors such as weather conditions, quality of the wipers, usage, and signs of wear. We suggest investing in affordable standard windshield wipers instead of expensive ones.
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