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Terms and Conditions

Terms and Conditions for Auto Glass Repair and Replacement Services

 

These terms and conditions ("Terms", "Agreement") are an agreement between Direct Quality Auto Glass ("Direct Quality Auto Glass", "us", "we", or "our") and you ("Customer", "you", or "your"). This Agreement sets forth the general terms and conditions of your use of the auto glass repair and replacement services provided by Direct Quality Auto Glass.

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  1. Services: 1.1 Direct Quality Auto Glass offers professional auto glass repair and vehicle replacement services. 1.2 Services include but are not limited to windshield repair, windshield replacement, side mirror replacement, and rear glass replacement. 1.3 All services are performed by skilled technicians using high-quality materials and industry-standard procedures.

  2. Appointment Scheduling: 2.1 Appointments can be scheduled via phone, website, or in person at our authorized service centers. 2.2 Appointment availability may vary depending on the location and workload. 2.3 We strive to accommodate your preferred appointment time; however, scheduling is subject to availability.

  3. Pricing and Payment: 3.1 Pricing for services will be provided to you upon request or during the appointment scheduling process. 3.2 All prices are inclusive of taxes and fees, unless otherwise stated. 3.3 Payment is due upon completion of services unless otherwise arranged with Direct Quality Auto Glass. 3.4 We accept various forms of payment, including cash, credit/debit cards, and electronic funds transfer.

  4. Warranty: 4.1 Direct Quality Auto Glass provides a limited warranty on all repair and replacement services. 4.2 Warranty coverage includes defects in materials and workmanship for a specified period, typically outlined in the warranty documentation provided to you. 4.3 Warranty claims must be submitted in accordance with the terms outlined in the warranty documentation. 4.4 Warranty coverage may vary depending on the type of service performed and the specific circumstances of the claim.

  5. Customer Responsibilities: 5.1 You are responsible for providing accurate information regarding your vehicle and the required services. 5.2 You agree to make your vehicle accessible for the scheduled appointment and to provide necessary keys or access codes if required. 5.3 It is your responsibility to inspect the completed work and notify Direct Quality Auto Glass of any concerns or issues within a reasonable timeframe.

  6. Liability: 6.1 While Direct Quality Auto Glass takes every precaution to ensure the quality and safety of our services, we shall not be liable for any damages, losses, or injuries resulting from the use of our services. 6.2 You agree to indemnify and hold Direct Quality Auto Glass harmless from any claims, liabilities, damages, or expenses arising out of or related to your use of our services.

  7. Amendments: 7.1 Direct Quality Auto Glass reserves the right to update or modify these Terms and Conditions at any time without prior notice. 7.2 Any changes to these Terms and Conditions will be effective immediately upon posting on our website or other communication channels.

  8. Governing Law: 8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Direct Quality Auto Glass operates. 8.2 Any disputes arising out of or related to these Terms and Conditions shall be resolved through arbitration or in a court of competent jurisdiction within the same jurisdiction.

 

By using Direct Quality Auto Glass's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with these terms, please refrain from using our services. If you have any questions or concerns about these Terms and Conditions, please get in touch with us for clarification.

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  • Are you Certified to service windshield repair and windshield replacement in san bernardino county?
    Yes, We are the only true certified shop that is register with the Auto Glass Safety Council and the National Windshield Repair Association. We repair and replace auto glass based on the safety standards in the united states of america. We are the only shop with Master auto glass technicians. Neither local auto glass shops or safelite meet these standards at the moment, Only Direct Quality Auto Glass
  • Does a crack on a windshield need to be repaired or replaced?
    If the crack or chip in the windshield is small, it can probably be fixed. But if it's big, especially in the driver's view, it's safer to get the whole windshield replaced. Legally a chip no bigger than 1 inch can be repaired by the drivers view, only 2 repairs 4 inches away are repairable legally. If the crack is spreading a lot or if its flexing making the windshield weaker, it has to be replaced. It's best to ask Direct Quality Auto Glass over the phone or in person. We are your auto glass professionals, We will help you to figure out what to do.
  • Is windshield replacement covered by insurance? What is the claim process?
    If you have a low comfortable comprehensive deductible then your insurance company will cover the Windshield replacement at the cost of your deductible. We strongly recommend calling your insurance agent and tell them how the windshield broke with a time and date. The insurance agent will try to steer you to using Safelite for windshield repair or replacements, By law you have the right to chose any shop of your choice. When you call and request Direct Quality Auto Glass they will approve the work order and we will be in contact with you to schedule an appointment either the same or next day.
  • How long does a windshield replacement take?
    Every make and model have different installation times. On average a Proper and professional installation done by us here at direct quality auto glass takes about 2 hours. We make sure to properly remove the Cowl, wipers and other trims for a safe windshield replacement. If your vehicle is equipped with ADAS systems (lane departure camera) We always require an extra hour for a proper calibration.
  • Can a small chip or crack in the windshield be repaired, or does it need to be replaced?
    A small Windshield Rock Chip is repairable as long as the chip is not near the drivers sight of view or at the black band surrounding the windshield. Small Windshield Cracks are repairable, Here at direct quality auto glass we only repair up too 5 inches of length.
  • Does AAA cover Windshield Replacement?
    Yes, they do cover it. It all depends on the comprehensive deductible that you have. For instance, if your deductible is $500 but the cost of replacing your windshield and calibration is $1250, it would be advisable to use your comprehensive deductible. This way, you will only need to pay $500 to the auto glass shop and your insurance will cover the remaining amount. Your insurance rate is unlikely to increase as you were not at fault for the broken windshield in most cases. If your Windshield replacement is under the cost of your comprehensive deductible then we do not recommend using your insurance. The less you report the better to insurance companies.
  • How long does it take to replace the windshield?
    The time required for replacing a windshield usually depends on various factors. These factors include the type of vehicle, the specific windshield technology, and the conditions in which the replacement is being carried out. The windshield technology can include rain sensors, lane departure warning systems, or heads-up displays. The conditions such as temperature and humidity can also affect the adhesive curing times. On average, a windshield replacement that involves several technology factors takes around three hours to complete. This duration includes the time required for safe drive away, calibration, cleaning, and inspection.
  • How long to leave tape on after windshield replacement?
    The duration for which you need to keep the tape on your new windshield may vary depending on various factors such as the type of urethane adhesive used, the weather conditions, and the instructions provided by the person who installed the windshield. Our installations usually come with a 30-minute urethane kit, and we typically advise customers to leave the tape on for an hour.In the case where a 3-hour urethane was used, we strongly advise leaving the tape on until the next morning.
  • How often should I replace my windshield wipers?
    It is recommended to replace your windshield wipers every six to twelve months, depending on their condition and usage. The actual frequency of replacement can vary based on factors such as weather conditions, quality of the wipers, usage, and signs of wear. We suggest investing in affordable standard windshield wipers instead of expensive ones.
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