Terms and Conditions

Terms and Conditions for Auto Glass Repair and Replacement Services

These terms and conditions ("Terms", "Agreement") are an agreement between Direct Quality Auto Glass ("Direct Quality Auto Glass", "us", "we", or "our") and you ("Customer", "you", or "your"). This Agreement sets forth the general terms and conditions of your use of the auto glass repair and replacement services provided by Direct Quality Auto Glass.

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1. Services: 1.1 Direct Quality Auto Glass offers professional auto glass repair and vehicle replacement services. 1.2 Services include but are not limited to windshield repair, windshield replacement, side mirror replacement, and rear glass replacement. 1.3 All services are performed by skilled technicians using high-quality materials and industry-standard procedures.
2. Appointment Scheduling: 2.1 Appointments can be scheduled via phone, website, or in person at our authorized service centers. 2.2 Appointment availability may vary depending on the location and workload. 2.3 We strive to accommodate your preferred appointment time; however, scheduling is subject to availability.
3. Pricing and Payment: 3.1 Pricing for services will be provided to you upon request or during the appointment scheduling process. 3.2 All prices are inclusive of taxes and fees, unless otherwise stated. 3.3 Payment is due upon completion of services unless otherwise arranged with Direct Quality Auto Glass. 3.4 We accept various forms of payment, including cash, credit/debit cards, and electronic funds transfer.
4. Warranty: 4.1 Direct Quality Auto Glass provides a limited warranty on all repair and replacement services. 4.2 Warranty coverage includes defects in materials and workmanship for a specified period, typically outlined in the warranty documentation provided to you. 4.3 Warranty claims must be submitted in accordance with the terms outlined in the warranty documentation. 4.4 Warranty coverage may vary depending on the type of service performed and the specific circumstances of the claim.
5. Customer Responsibilities: 5.1 You are responsible for providing accurate information regarding your vehicle and the required services. 5.2 You agree to make your vehicle accessible for the scheduled appointment and to provide necessary keys or access codes if required. 5.3 It is your responsibility to inspect the completed work and notify Direct Quality Auto Glass of any concerns or issues within a reasonable timeframe.
6. Liability: 6.1 While Direct Quality Auto Glass takes every precaution to ensure the quality and safety of our services, we shall not be liable for any damages, losses, or injuries resulting from the use of our services. 6.2 You agree to indemnify and hold Direct Quality Auto Glass harmless from any claims, liabilities, damages, or expenses arising out of or related to your use of our services.
7. Amendments: 7.1 Direct Quality Auto Glass reserves the right to update or modify these Terms and Conditions at any time without prior notice. 7.2 Any changes to these Terms and Conditions will be effective immediately upon posting on our website or other communication channels.
8. Governing Law: 8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Direct Quality Auto Glass operates. 8.2 Any disputes arising out of or related to these Terms and Conditions shall be resolved through arbitration or in a court of competent jurisdiction within the same jurisdiction.

By using Direct Quality Auto Glass's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with these terms, please refrain from using our services. If you have any questions or concerns about these Terms and Conditions, please get in touch with us for clarification.